I switched my mobile phone account back to Telstra

Much of my life is on the internet so slow network speeds really irk me. Which is why, two years ago, I moved my personal mobile account from Telstra to iiNet.

The need for speed

Back in 2016 the Optus mobile broadband network had among the best 4G data speeds: 21% faster downloads and 33% faster uploads compared to Telstra (when measured from my office). And the prices offered by resellers of that network, in my case iiNet, were significantly lower too.

I’d been with Telstra for ten years, but switching to iiNet — who were offering a clearly superior product — was an obvious choice. (I’d had iiNet as my home broadband ISP for over seven years by that point too.)

I need 4G at work

I currently spend about a third of my day in the office every single weekday. When I’m there I connect my work phone to the corporate Wi-Fi network. However, for various reasons, I don’t connect my personal phone to work’s guest Wi-Fi network. So, for over half of my weekday waking hours (more if you count my commute), I rely on my phone’s 4G connection.

This was all well and good till about two months ago.

We move to a new building

My office is in Collins Square, which is a five-tower complex in Docklands, Melbourne. Two months ago we moved offices from a tower at the front of the complex (adjacent Collins Street) to a tower at the back (overlooking the Yarra River). The views from this new building are much better, but the 4G download speeds for Optus mobile network users are much, much worse.

My work phone is with Telstra, so I was able to compare the 4G download and upload speeds I was getting from both Telstra an iiNet in this new building. The results speak for themselves.

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The 4G speeds I was getting from iiNet were better than what they were in 2016, of course, but they were 8 times slower than what I was getting from Telstra.

Better coverage goes a long way

Telstra has always had better mobile and mobile broadband coverage in both urban and rural areas across Australia. That superior coverage was making all the difference here.

An investigation revealed that the the iiNet cell tower that gave me the best signal strength in the new office building was behind two of the other Collins Square buildings. Meanwhile the Telstra cell tower that gave me the best signal was just across the river.

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So, yeah. The decision to switch back to Telstra was about as easy as it had been to switch away in the first place.

The good news is that, over the last two years, Telstra’s customer service has improved considerably. Ten minutes with an agent at one of their stores was all it took to make the switch back. And, as a bonus, I’m getting three times as much data from Telstra for the same monthly price I was paying at iiNet.

All is well again.

Update 4/2/19: Since publishing this post I discovered that Telstra has activated a cell tower at the top of Collins Square! Since that’s the tower my phone now connects to most often, my 4G connection is now even faster and is considerably more reliable from all corners of the office.

3 Mobile Broadband on my Tablet PC

One of the reasons I bought a tablet PC was so I could be truly mobile in my computing. An important part of mobile computing is to have Internet access wherever you go. And the obvious and most reliable way to get that access is to have your own mobile broadband connection.

Last year I got that connection from 3. I bought from them a USB mobile broadband modem and signed up for a prepaid month-to-month data plan.

[Source: PC World]

This year I went one better. I bought and got Lenovo to preinstall an internal broadband modem (the Qualcomm Gobi 2000) when I bought my tablet PC.

I did that because I didn’t want to carry around a USB modem that I’d have to plug in every time I was out and about and wanted to connect to the Internet.

My plan was to transfer my existing 3 connection over from the old modem to the new one. I considered going to a 3 store and asking them to do that for me but then realized that, being a technology geek, I could probably do all that (i.e. the SIM installation and network configuration) myself. And I was right :)

So, here’s how you do it…

First, Get a Connection

If you don’t already have a mobile broadband connection it’s pretty easy to get one from one of your local mobile carriers.

If you go with 3 in Australia, for example, you:

• go to one of their stores,
• sign up for an account (in my case, a prepaid one),
• tell them you’ll be using your own modem, and
• pick up the ‘3 Mobile Broadband Prepaid Starter Kit’ (which will include your SIM card).

Do read the BYO Modem page on their website before you go ahead and do that, though.

In my case all I had to do was take the SIM out of my USB modem.

Insert the SIM Card

Inserting the SIM card into your laptop (or tablet PC, as the case may be) is really easy.

In the Lenovo ThinkPad X210 tablet PC – as in other ThinkPad X-Series computers – the slot for the SIM card lies behind the battery bay (click images for larger photos):

Take the card, orient it according to the etching on the metal plate below the slot, and push it all the way in:

Then put the battery back on and you’re done.

Power-On the Modem

Assuming that you actually have a broadband modem installed in your computer and that all your drivers are up-to-date, you now need to turn your modem on.

To turn it on, use Lenovo’s Fn+F5 keystroke to bring up the ‘ThinkPad Wireless Radio’ window and press the ‘Power On’ button for the Wireless WAN Radio:

That should change the colour of the ‘Wireless WAN Radio’ text to green and should also light up (again, in green) the WWAN status indicator light just below the screen:

[Source: Laptop Mag]

If this doesn’t happen you probably don’t have a modem installed (check in Device Manager in Windows) or your modem isn’t configured properly (run Windows Update to get its latest drivers).

Configure the Connection

Next, you need to set up the connection to 3’s mobile network.

Since I use Lenovo’s Access Connections utility to manage my connections that was pretty straightforward to do. All I had to do was create a new Location Profile by clicking on the ‘Location Profiles’ tab:

And then pressing the ‘Create’ button:

Since I already have a Location Profile for my connection – called ‘3 Mobile Broadband WWAN’ – I’ll show you what its configuration is by clicking the ‘Edit’ button instead.

Under the ‘General Settings’ tab I’ve:

• named my profile,
• said that I want to connect using ‘Mobile Broadband’, and
• selected the Gobi 2000 modem (the only option in the list):

Under the ‘Mobile Broadband Settings’ tab I’ve said that this is an HSDPA/GPRS network that requires ‘Custom Settings’:

These ‘Custom Settings’ (which you get to by clicking the ‘Edit Settings’ button) are:

• the ‘Known WAN service providers’ option is ‘Other’,
• the ‘Custom service provider’ name is ‘3MobileBroadband Prepaid’ (this will be ‘3Mobile Broadband Postpaid’ if that’s the connection you signed up for),
• the APN is called ‘3services’:

There’s no need to change any advanced or additional settings. Click all the ‘OK’ buttons and you’re done.

Connect to the Network

Go back to the ‘Connect to the Internet’ tab and you should now have ‘3 Mobile Broadband WWAN’ listed in your Location drop-down list. Select that and click the ‘Connect’ button next to it.

In this screenshot I’ve already clicked ‘Connect’ so that button has changed to ‘Stop’:

It should take about 10-20 seconds to connect…and off you go!

If the connection doesn’t take place then something hasn’t been configured properly or your account with the mobile carrier hasn’t yet been activated. I can’t help you with the former (because I’ve already told you all I know) and the latter you should already have worked out with the salesperson at the mobile carrier’s store.

If further tweaking fails and you can’t find the answer on the Internet then you should take your laptop to the mobile carrier’s store and ask for help (or, alternatively, call them up and get help over the phone).

But if all this has worked then you should now be connected to the Internet via your mobile broadband connection. Yaay!

Recent Life Recap

My blogging has been sporadic of late (I’ve been very busy at work) so here’s a quick catch-up on all the exciting things that have been happening in my life recently. This works quickest as a Q&A.

Q: How’s life?

A: It’s going well:

• We’ve moved apartments so we’re closer to the city. Nadia can now walk to university and my daily commute to work is shorter by 20 minutes each way.
• We now have high speed, large bandwidth broadband Internet (ADSL2+) at home thanks to awesome iiNet. This also means we have a land line telephone, which is nice.
• We have a bigger TV (inherited from my sister) and Foxtel have added new channels to their line-up. I’m particularly enjoying SciFi+2 (which is the SciFi Channel time-shifted by two hours) because I can now watch shows like Buffy the Vampire Slayer and Star Trek: The Next Generation at more convenient times. I’m also watching a lot of Inside the Actor’s Studio, which I’m really enjoying.
• Work is going really well. Melbourne Water is an awesome place to work and I love my job (I’m the Websites Manager there). Importantly, I’m having lots of fun.
• Over the last six months I’ve had much dental work done from the excellent dentists at East Melbourne Dental. And, though this had hit my wallet quite hard, it has made me a much more pain-free (and, therefore, a much happier!) person.

Q: What have you been up to?

A: Plenty!

Last month Nadia and I visited the Gold Coast for the first time.

We stayed at the excellent Watermark Hotel & Spa in Surfers Paradise and, though were only there for three days, we had lots of fun. Our trip to Sea World was particularly enjoyable.

I’ll upload a photo gallery from that trip to my PicasaWeb account some time soon. We hope to go back for a longer trip in the future.

Right after the Gold Coast trip we attended the Australian Skeptics National Convention in Brisbane (hosted by the Queensland Skeptics) which was both exciting and hugely inspiring. More on this in a later blog post.

We also saw the fabulous Tim Minchin (official site) perform at the Palais Theatre in St Kilda. In a few days’ time (3 Jan), I’ll be going to see Moby (official site) perform at the Palace Theatre on Bourke Street! :)

Q: What else is happening in your life?

A: Well, starting with the geeky side of life, I’ve made a few excellent purchases.

For backup and media storage, I bought Western Digital’s My Book World Edition external hard drive:

This gives us 1TB of storage and lets us do daily backups over the network. It’s a fantastic network attached storage solution for the home.

I bought a 7” digital photo frame (via the brilliant Catch of the Day website) which we’ve placed in our living room.

I downloaded and installed Amazon’s Kindle for PC software, though I’ve only bought one book for it so far (‘Groundswell’ by Josh Bernoff and Charlene Li). I’ll probably buy more once I get myself an actual Kindle device (which I hope to do some time in the near future).

Finally, I went ahead and bought two pieces of software I’ve been meaning to get for a long time: WinAmp Professional (my favourite media player) and Webcam Saver (my favourite screen saver).

On the music side of life, I joined the Melbourne Water Choir (which was lots of fun) and I bought myself a drum kit. That drum kit is the really basic Roland HD-1 V-Drums Lite:

I bought an electronic kit because an acoustic one, no matter how muffled, would be too loud for the apartment. I bought this particular one because it’s the quietest, most acoustic-like in its price range. It’s also one of the cheapest electronic kits available :)

I have discovered since that not playing the drums for about a year makes you a little rusty!

Q: What else?

A: That’s about it, I think (though I will probably remember more later). Well, other than the fact that we’ve been watching lots of movies, listening to lots of music, hanging out with lots of friends (including one who was here from overseas), and generally doing stuff we enjoy.

All in all, life is really busy (mostly because of work) but it’s going well and we’re having fun.