Courses at MBS - Core & Elective

Scott Arbeitman, who is nearing the end of his MBA at Melbourne Business School, has started writing a series of blog posts in which he’s reviewing his time there.

Last week he wrote about the core (i.e. mandatory) and elective (i.e. optional) courses offered during the MBA:

FYI: What I call ‘courses’ are called ‘subjects’ at MBS.

His posts make a great read for anyone who is doing, or thinking of doing, an MBA because the issues he’s talked about are relevant to pretty much all b-schools degrees out there.

(By the way, I wrote my end-of-MBA post almost two years ago. I didn’t realize it had been that long!)

A Quick Intro to Facebook Groups

A colleague at work recently asked for some advice on using Facebook, specifically Facebook Pages vs. Groups. I dug up some resources for him and here’s what I came up with.

Group or Page?

The first thing you have do is figure out what you want to use Facebook for. Depending on your answer, you’ll want to use a Facebook Group or a Facebook Page:

  • If your primary purpose is communicating with a known, closed group of people (e.g. you want to manage communication/interaction with a special interest group) then the better option is a Facebook Group
  • If your primary purpose is marketing and awareness-raising (e.g. you want to interact with Facebook members like a brand or company would) then the better option is a Facebook Page

For more information on the difference between Groups and Pages, read these two articles:

Information About Facebook Groups

Since my colleague’s needs were more Group-related, I also collected these resources for him:

A Quick Intro to Twitter

I recently collected a list of resources for some colleagues at work who wanted an introduction to the Twitter microblogging service. I thought it might be useful to post those here as well.

There’s a lot of Twitter-related information out there, by the way. Most of it is crap or says what everyone else is saying, just in a slightly different way. Fortunately, a few social media heavyweights have made our lives a lot easier by compiling that information for us.

That said, Twitter is an evolving platform so you have to keep up with the way it’s being used in order to stay relevant.

Twitter in Plain English

Let’s start with the very basics. Here’s ‘Twitter in Plain English’ by the good folk at Common Craft:

Also check out their ‘Twitter Search in Plain English’ video.

Twitter Guides

There are a handful of good Twitter guides out there. My favourite are these two:

Twitter Tips

If you want something quicker to read, however, the TwiTip blog has lots of useful tips:

TwiTip is worth subscribing to because they’ll keep updating us on how Twitter is evolving and what we should, could, and can do with it next.

Also nice is the ‘Chris Pirillo’s 140 Twitter Tips’ e-book which you can buy for US$1.40.

Theory vs Practice

Ultimately, though, the best way to learn about Twitter is to use Twitter.

You can read all you like but, until you actually get in there are participate, you won’t know exactly how it works and just how awesome it can be.

Symonds on Creative MBA Programs

Matt Symonds recently wrote an article in Forbes called ‘How Creative MBA Programs are Overcoming Bad Times’ and, in it, he talks about Melbourne Business School (MBS):

If there is one thing the less well-known schools where M.B.A. applications are holding up have in common, it is an ability to offer something different.

…

Melbourne Business School, one of the leading institutions in the Asia-Pacific region, has also seen its latest M.B.A. class grow. Dean Jenny George seems to share Antal-Mokos' view that the secret may not be location, ranking or history but a unique underlying structural model. "We have the luxury of being what I'd term 'quasi-independent,'" she says. "We have a strong link to our local university, but at the same time as a corporate body we have free rein to do what we think is best. That means we have the credibility to attract really good faculty but can hire people who don't always fit the traditional, conventional picture of an academic. And that in turn means we can put together a learning experience that pulls in the very best students."

It’s a good article and I recommend you read it.

More about Symonds:

Microsoft Case Study on Melbourne Business School

Microsoft have a good case study on how their technology helps Melbourne Business School with their information management and stakeholder management needs. With the tagline of "Business School Enhances Reputation Through Improved Constituent Service" the executive summary reads:
Melbourne Business School (MBS) was founded in 1954 through the University of Melbourne, and its graduate degrees have been ranked in the Financial Times’ list of Top 100 Global MBAs since 2005. The school wanted to strategically align its brand positioning message, ‘Global. Business. Leaders.’, to every facet of its business. Its well intentioned but departmental approach to managing data on students (called ‘constituents’) hampered efforts to deliver services and develop relationships to a standard that was commensurate with its brand. In 2007 MBS began a comprehensive process of organisational change. It introduced a customer relationship management (CRM) system based on Microsoft Dynamics® CRM 4.0 and Microsoft® Office SharePoint® Server 2007. By introducing a common platform for data management and taking a life-cycle view of constituents, MBS improved communications with applicants, students, participants and alumni and projected a more professional image.

You can read or download the case study from the Microsoft Case Studies website.

I know this project well because I worked on it as a Content & Governance Consultant on the MBS Direct (i.e. web portal) side. It's good to see that the project has been written up really nicely.

MBS's CIO, Ric Lamont (who is quoted in the study) was one of my MBA classmates and a lot of credit goes to him and to Carl Joseph (Manager, Information Services) for pulling this off so succesfully.

(FYI: I read this case study when it was published last year but remembered today that I'd forgotten to link to it back then. If you're wondering why I remembered it now that's because it came up in my "melbourne business school" Google Alert this morning; presumably because its web page was tweaked or republished in a new format.)

Marketing 101: Overview of the Marketing Process

I took a number of marketing courses in my MBA at Melbourne Business School (MBS) and it was during my Consumer Behaviour course with Brian Gibbs that we got the best, single-page overview of the marketing process.

Framework for Marketing Management

Gibbs called this the ‘Framework for Marketing Management’ and it’s an excellent summary of how marketing is done:

[Note: The diagram above is one that I made based on my notes from the course.]

[UPDATE 13 May 2026: Diagram updated to higher resolution.]

It works like this:

  • The marketing concept says you begin by looking at your customers, company, and competition – these are the three Cs. Let’s say your company makes pens:

    • Ask yourself what it is that your customers need. How can you satisfy that need? In real life a lot of research would go into answering questions like these. Then consider what your customers do to satisfy those needs. What factors contribute to their decision making process? Again, more research would be done.

    • Also look at your company. Can you make the pens your customers want? Do those types of pens fit with your company’s corporate objectives? For example, if you’re Montblanc, you won’t be making cheap plastic pens anytime soon even if some your customers say that’s what they want in a writing instrument.

    • Don’t forget to analyze your competition as well. How will your competitors respond to your product (say, when you introduce a new version)? Also ask yourself who else satisfies the needs of your customers. For example, should you be looking at companies that make markers and pencils as competition?

    • Once you’ve done that, you segment your customers according to primary bases, such as their identified needs. For example, Group A wants cheap plastic ballpoint pens, Group B wants fancy liquid ink pens, and so on. You also segment by secondary bases, which are often things like demographics. You keep slicing and dicing using a combination of bases till you get useful segments; i.e. those you can target properly. For example, you could further segment Group B by age bracket and annual income.

    • Next, you decide which specific segments you’re going to target (and why). For example, Montblanc may be targeting only, say, richer and older people from Group B. They know they can communicate well with these people, they can defend this segment from the competition, and ultimately that’s the area of the market they want their company to operate in.

    • That sets you up with the positioning of your product. Getting your positioning right is incredibly important because it’s the key to your entire plan. So, for example, Montblanc may position themselves in the luxury space as a company that sells excellent writing instruments that have the highest level of craftsmanship. In effect, their pens are high-end gifts, much like hand-crafted jewellery. They would then position themselves appropriately in the luxury gift jewellery markets, but not in the broader writing instruments market.

    • Once you’ve got your positioning done, you figure out how you’re going to to create, capture, communicate, and deliver value to your customer. This value is created by the existence of your product, captured by its price, communicated through your promotion, and delivered by where you place (or how you distribute) your product – these are the four Ps.

    • Finally, as the market grows and develops, you will need to tweak these four Ps to maintain your positioning. Then, at regular intervals, you will need to re-do your three Cs because the market will change and you will need to change with it. Repeat ad infinitum…well, at least as long as your company continues to exist.

It All Comes Down to Positioning

As you may have gathered, a good way of remembering the entire marketing process is to think of the just the three Cs and four Ps. However, if you want to distil it further, you can bring it all down to positioning.

Positioning is a summary of the first part (analysis & strategy: the three Cs) and a guide for the second part (planning & implementation: the four Ps).

From the consumer behaviour point of view, it is also the psychological epicentre of the marketing process. That’s because positioning – with the help of the four Ps – is what translates the ‘actual product’ into the ‘perceived product’ within the consumer’s mind (they are often not the same).

So while a Montblanc pen is in essence just a writing instrument, in the mind of the consumer, it is much more than just that. And it is the pen’s positioning that will determine what qualities above its ability to put ink on paper set it apart from its competitors.

Thanks for Sharing, But What Was the Point?

This one-page overview of the marketing process is useful in many ways:

  • It provides a great sanity check for what you’re doing in your job. For example, the Web & New Media Strategy that Melbourne Water developed over the last year followed pretty much this process. That strategy now forms the basis of my day-to-day work. So, if we hadn’t done the three Cs right, for example, I would have had a hard time getting the four Ps done properly.

  • It’s a great way to analyze the marketing, branding, and product positioning that’s going on around you all the time.

  • It brings good overall project management and business strategy rigour to whatever it is that you’re doing.

Oh, and if you’re a job seeker, it’s particularly useful because it provides a good framework for when you get asked questions about the company’s products or services.

Marketing 101: Principles of Marketing

Al Ries recently wrote a good, quick overview (with examples) of what marketing is all about:

What’s the No.1 principle of marketing, at least as far as we’re concerned?

It’s the principle of focus. You narrow the focus in order to own a word in the mind of the consumer.

Without a focus, it’s very difficult to build a strong brand. And without a strong brand, any company’s future is in doubt.

While "focus" should be the key ingredient in any marketing campaign, it’s not the whole story. So we developed an acronym called "FOCVS" which does sum up our key thoughts.

You can read the rest of 'The Principles Of Marketing' on the Branding Strategy Insider blog.

For an overview of the actual marketing process, however, stay tuned for my next post.

Infographic Resumes

Ever wanted your resume to stand out – and I mean really stand out – from the others? How about making it an infographic?

resume-infographic

[Source: ‘Resume / Infographics’ by Michael Anderson]

For more, read ‘16 Infographic Resumes, A Visual Trend’ by Randy Krum on the Cool Infographics blog.

I am very tempted to convert my own resume into this format. I wonder how long it’ll take and what software I can use to do it.

Working at Melbourne Water

I’ve been at Melbourne Water for over six months but haven’t yet blogged about what I actually do there. So, thanks to the end-of-year holiday season that has given me the time to get back into blogging, here goes.

What Do I Do There?

My job title is ‘Websites Manager’ and that role sits in the External Affairs team which itself is part of the broader Communications & Community Relations group.

My tasks include:

  • Managing all of Melbourne Water’s websites (i.e. the main site and various sub-sites)
  • Developing and implementing a Web & New Media Strategy for organization (this includes getting the organization involved with social media)
  • Helping knowledge specialists from across the business create and maintain their web content
  • Proactively seeking content to place on the web (this includes content that site visitors want to see and content that we want site visitors to see)
  • Liaising between our web solution provider and the rest of the business (including, sometimes our own internal IT department)
  • Managing the Website Advisor (who focuses primarily on the online needs of the Waterways group)

More generally, my job involves three things:

  • Tactical management: Managing web content and being the go-to guy for everything related to the web (and, increasingly, multimedia and social media).
  • Strategic management: Finding out what our current online presence is, determining what we want that online presence to be over the coming years, and figuring out how we’re going to get there. This includes doing things like a complete site overhaul and pursuing new online models of stakeholder engagement (specifically, social media).
  • People management: Overseeing work done by the Website Advisor and managing the web team’s relationship with the rest of the organization.

That’s a lot to do but I’m having an awesome time doing it. If it didn’t keep me so busy, I almost wouldn’t call it “work”.

What’s it Like to Work There?

It’s awesome. I love the people, I love the culture, and I love the commitment everyone has to their work, to Melbourne, and to the planet in general. It’s really great to work alongside people who are experts in their fields (many of them are geeks like me) and who love the work that they do.

I really appreciate the fact that the organization truly cares about, and cares for, its employees. And I love that we don’t have to leave our lives (and the rest of the world) at the doorstep when we step into the office.

I love the range of work that the organization does – everything from:

  • sourcing and storing water,
  • treating and providing water (to Melbourne’s private water retailers), and
  • taking care of our rivers, creeks, wetlands, and (soon) coastline,
  • to collecting, treating, and safely disposing of our sewerage.

Finally, I am impressed by the importance and emphasis the organization places on good communication and stakeholder engagement. Indeed, excellent stakeholder engagement is a core strategic objective for Melbourne Water. I am particularly empowered by this focus because so much of that communication and engagement is moving into the online space (including social media) and that’s specifically what I am responsible for (and really enjoy doing).

So, You Like it, Then?

Yes, very much so!

Huffington on Journalism, Response to Murdoch

If you don't keep up with large traditional media's continued efforts to remain both large and traditional you might have missed Rupert Murdoch's latest thoughts on the topic. Here's what Mashable's Pete Cashmore had to say about them:
Microsoft and News Corp in Discussions to Remove Newspaper Content from Google

Yes, really. Rupert Murdoch’s crusade to blame Google for the failing newspaper business model continues today, as it emerges that News Corp has conducted talks with Microsoft about de-indexing the company’s sites from Google and (presumably) being paid to include them in Bing instead.

The concept makes sense only if you buy Murdoch’s claims that Google is "stealing" content rather than simply helping people find it.

A number of people have responded to Murdoch's proposed (threatened?) business model but Arianna Huffington really hit the nail on the head in a talk she gave at a recent journalism conference in the US.

In responding to Murdoch and traditional media, she said:
In most industries, if your customers were leaving in droves, you would try to figure out what to do to get them back. Not in the media. They'd rather accuse aggregators of stealing their content.

[..]

Thinking that removing your content from Google will somehow keep it "exclusive" shows a fundamental lack of understanding of the web and how it works.

[..]

In his speech this morning, Rupert Murdoch confused aggregation with wholesale misappropriation. Wholesale misappropriation is against the law -- and he has legal redress against that already. Aggregation, on the other hand, within the fair use exceptions to copyright law is part of the web's DNA. Period.

She then went on to talk about what the future of journalism will (and is starting to) look like:
We hear lots and lots of talk these days about saving newspapers -- Congressional anti-trust exemptions, perhaps? -- but we mustn't forget: the state of newspapers is not the same thing as the state of journalism. As much as I love newspapers -- and fully expect them to survive -- the future of journalism is not dependent on the future of newspapers.

Indeed, the future of journalism is to be found, at least partly, in the rapidly growing number of people who connect with the news in a whole new way.

News is no longer something we passively take in. We now engage with news, react to news and share news. It's become something around which we gather, connect and converse. We all are part of the evolution of a story now -- expanding it with comments and links to relevant information, adding facts and differing points of view.

In short, the news has become social. And it will become even more community-powered: stories will be collaboratively produced by editors and the community. And conversations, opinion, and reader reactions will be seamlessly integrated into the news experience.

It's an excellent speech that's well worth the read.

Jenny George Appointed Dean of MBS

It’s been an interesting couple of weeks at Melbourne Business School. Fortunately, the more recent recent news has been all good.

The latest of this is the excellent news that Acting Dean Professor Jennifer George has now been appointed Dean of MBS. Congratulations to her and I look forward to seeing what direction she steers MBS towards; particularly now that there’s no merger to think about. We should have exciting times ahead.

Unboxing an iOffer

Tech enthusiasts will know what the term 'unboxing' means but, for the rest of you it's:
The Internet trend of showing photos or video from the unpacking of a retail box of some desirable product, such as the latest laptop or portable music player. [Source: Urban Dictionary]

The post 'An Unboxing You Won't See on Gizmodo or Engadget' by Glyph Lefkowitz is the first time I've seen it done for a job offer...but I can totally see why you'd want to. It is, after all, a job offer from Apple.

Read Lefkowitz's post to see what I mean :)

Gans on MBS-FEC Merger

Joshua Gans has written an excellent post on the proposed merger between Melbourne Business School (MBS) and the University of Melbourne's Faculty of Economics and Commerce (FEC) that didn't go through.

In it, he lists some of the factors that contributed to the merger being blocked; such as the differences in organizational culture, teaching culture, and industry engagement between the two schools.

He isn't as concerned about competition from the FEC as I am (more on this some other time) but, like me, he is very optimistic about MBS's future and place in Australia and the Australian education industry.

MBS-FEC Proposed Merger Will Not Proceed

In an interesting turn of events, Melbourne Business School (MBS) announced today that its proposed merger with the University of Melbourne's Faculty of Economics and Commerce (FEC) will not proceed. (Go here for background.)

Indeed, this won't even been put to vote at the 7 October Extraordinary General Meeting of MBS Ltd's members (read: shareholders) because the resolution is bound to fail. That's because enough members have already told the Board they will vote against the merger so there's no way the Board will get the majority needed to proceed.

Why Will Some Members Vote Against the Merger?


I'm not exactly sure because they haven't said.

I can speculate, though. Maybe they don't want to dilute MBS Ltd's focus (or brand) because, post merger, they would have had the added responsibility of managing the undergraduate economics and commerce programme. Maybe it's less about the lack of focus and more about sticking to what you know you're really good at (i.e. graduate-level teaching). Maybe they think the merger is good in theory but would be impossible to pull off in practice. Maybe it's lots of separate little issues that, collectively, become one big one. I don't know.

Regardless, the members are obviously not convinced that the merger is good idea and, since they have the deciding vote in the matter, it's been called off.

As MBS Chairman Ron McNeilly said:
"Ultimately the continued success of MBS depends on the support of its members, alumni, students, clients and the broader business community.  The Board has accepted that without the overwhelming support of these stakeholders, a merger at this time would not be in the best interests of the School."

Meanwhile, the University of Melbourne's Vice-Chancellor Glyn Davis had this to say:
"Over time this will be judged a missed opportunity for the University and the MBS to create the strongest business school in our region."

That may be true and, who knows, the merger could still take place a year from now or three years from now. All we know is that it's not happening now.

What Next?


Both MBS and FEC will continue to operate they way they're operating now.

But, of course, they won't. They've just gone through a process in which they identified their gaps, overlaps, and opportunities for growth. Their conclusion was that they should work together and they went as far as to plan exactly how they'd do that. And now they've been told it's not going to happen. So, yeah, things won't go quite back to normal.

Meanwhile, the confusion in the market of whether you should do a masters in business from FEC or a masters in business administration from MBS will remain. Here's hoping they start by making things like that clearer because, if they don't sufficiently differentiate themselves from each other, the competition won't help anyone...least of all potential applicants to both institutions.

New Brands in Melbourne

If you live in Melbourne then you probably know that the City of Melbourne went through a major rebranding project earlier this year:

City of Melbourne Brand Refresh

[Source: Brand New]

Since I didn't blog about it then, here's a quick catch-up:

Melburninans will also be aware that, in June, both Connex and Yarra Trams lost their contracts to run Melbourne's trains and trams (respectively). The new operators – Metro Trains for our trains and Keolis Downer EDI (KDR) for our trams – will take over in December.

Metro Trains launched their new branding scheme for Melbourne's trains earlier this year as well:



[Source: Brand New]

You can read more about that here:

KDR, meanwhile, plan to keep the Yarra Trams brand but will refresh it over the next few years.

Exciting times for brands in Melbourne, huh?

Editors are Useful

Melbourne Business School professor Joshua Gans has a funny post on his Core Economics blog about an attempted…er, criticism of his research.

What happened was that Gerard Henderson from The Sydney Institute decided to trawl through Gans’ blog in an attempt to cherry pick items that would question the credibility of Gans’ work.

Unfortunately for him, Henderson picked a humorous item in which Gans linked to a Randall Munroe blog post on ‘Urinal Protocol Vulnerability’. Munroe, for those of you who don’t know, is the author of the brilliant xkcd webcomic. For some inexplicable reason, Henderson believed this study to be (a) trivial and (b) carried out by Gans himself.

Henderson wrote in his Media Watch Dog article:
Here’s hoping that Mr Holmes and his Media Watch team will publish much more of Joshua Gans’ ground-breaking research in future editions of the program.  MWD is particularly impressed by his work on, er, male urinals.  Gans’ paper “Urinal protocol vulnerability” attempts to answer one of the key questions of our time. Namely:  “When a guy goes to the bathroom, which urinal does he pick?”  Good question, don’t you think?

Gans, in reply, suggests that maybe Henderson needs to brush up on his Internet researching skills:
Mr Henderson mis-attributes various amusing quotes written by Randal Monroe to me. He then invites Media Watch to take a closer look at “my research.” I’d invite them to take a closer look at Mr Henderson’s posts. How can someone purporting to watch the media not understand the point of hyperlinks? That said, his post doesn’t seem to contain any itself so this web-stuff might not be his thing.

I couldn’t have said it better myself.

Update: Check out Andrew Leigh's exchange with Gerard Henderson on this topic.

AFR BOSS Ranks MBS MBA at Number 1

The AFR’s BOSS magazine recently published the results of its biennial rankings of MBA schools in Australia:

I haven’t bought the magazine and read the detailed results myself yet but Manns’ article lists the top five schools as follows:

  1. Melbourne Business School (University of Melbourne)

  2. Monash University Graduate School of Business (Monash University)

  3. Macquarie Graduate School of Management (Macquarie University)

  4. Australian Graduate School of Management (University of New South Wales)

  5. University of Western Australia


The rest of the article was too painful to read online so I only skimmed through it and, therefore, have nothing further to say. Clearly they want us to go buy a copy of their magazine.

By the way, 22 business schools and 1,732 b-school alumni took part in the survey that these rankings are based on.