Enterprise 2.0 Still Mostly Misunderstood

Awesome (but very long) article by CIO magazine's Sue Bushell called Enterprise 2.0 - What is it good for?:

Canberra-based knowledge economy and social computing evangelist Stephen Collins heard a quote earlier this year that perfectly describes the Enterprise 2.0 dilemma: "If you want to find out what tools your staff are finding most useful at the moment, just go and see what your IT department is blocking."